Anti-Fraud Measures and Security Recommendations

 

Introduction

At Urbincasa, we are committed to protecting the security and integrity of our clients' transactions and information. In an increasingly complex and fraud-prone digital environment, implementing and maintaining robust security measures is essential. This document outlines the anti-fraud policies we apply in our company and provides practical recommendations to help our clients protect themselves against fraud and identity theft.

 

Urbincasa's Anti-Fraud Measures

1. Two-Factor Authentication (2FA)

We implement two-factor authentication for all transactions and sensitive access. This ensures that only authorized individuals can access accounts and perform transactions, adding an extra layer of security beyond the password.

2. Transaction Monitoring

We use advanced transaction monitoring systems that detect suspicious or unusual activities. These systems employ behavioral analysis to identify patterns that could indicate fraud.

3. Data Encryption

All communications and transactions carried out through our systems are protected with end-to-end encryption. This ensures that sensitive information is not accessible to third parties during transmission.

4. Identity Verification

We perform thorough identity verifications when registering new clients and during critical transactions. This includes verifying official documents and validating personal information.

5. Electronic Signature

All transactions are electronically signed through a high-security and legally valid system.

6. Secure Email Marking

All our emails are sent with a security marking to verify that they are sent from our offices. This helps prevent identity theft and reduces spam.

7. Contact Information

In each process involved in purchasing your home, we will inform you who the contact person is, providing their email and phone number. We also advise you to save this email address in your contacts to prevent important notifications from ending up in spam.

8. Continuous Staff Training

Our staff receives ongoing training in security practices and anti-fraud protocols. This includes recognizing attempts at identity theft and responding appropriately to suspicious incidents.

9. Constant System Updates

We keep our systems and software updated with the latest security patches and anti-fraud technologies. This minimizes vulnerabilities and protects against emerging threats.

10. Strict Privacy Policy

We protect our clients' privacy through a strict privacy policy that regulates the collection, use, and storage of personal data. We only collect the necessary information and always with the client's informed consent.

11. Regular Audits

We conduct regular security audits to identify and correct potential vulnerabilities in our systems and processes. These audits are carried out by independent third parties to ensure objectivity and effectiveness.

12. Certified Bank Account

At Urbincasa, we have certified bank accounts. This account number will be provided to the client once the reservation or purchase contract is signed. There is only one official account number, and we will never ask you to make deposits into different accounts.

 

Advice and Recommendations for Our Clients

1. Use Strong and Unique Passwords

Create passwords that include a combination of uppercase letters, lowercase letters, numbers, and symbols. Avoid using easily guessable personal information, such as birth dates or family names. Use a different password for each important account. Consider using a password manager to securely manage your passwords.

2. Enable Two-Factor Authentication

Whenever possible, enable two-factor authentication on your accounts. This provides an additional layer of security by requiring a second form of verification in addition to your password.

3. Keep Your Software Updated

Ensure that all your devices and programs have the latest security updates installed. This includes operating systems, browsers, applications, and antivirus software.

4. Be Cautious with Emails and Messages

Be wary of unsolicited emails or messages requesting personal or financial information. Do not click on links or download attachments from unknown or suspicious senders. Verify the authenticity of emails and messages by contacting the company directly through official channels.

5. Protect Your Personal Information

Do not share sensitive personal information on social media or public platforms. Use strict privacy settings on your social media accounts to limit information accessible to strangers. Physically destroy documents containing personal information before discarding them.

6. Add Authorized Contacts

To prevent third parties from requesting personal information during the purchase process, inform Urbincasa of who your authorized contacts will be (lawyers, agents, legal representatives, etc.) so our systems can detect attempts at fraud or identity theft.

7. Use Secure Connections

Avoid conducting financial transactions or accessing sensitive information through public or unsecured Wi-Fi networks. Use a virtual private network (VPN) when you need to access confidential information from unsecured locations.

8. Regularly Monitor Your Accounts

Regularly review your bank and credit card statements for any unauthorized transactions. Report any suspicious activities immediately to your bank or credit card provider.

9. Educate Your Staff and Family

If you have employees, ensure they are informed about security practices and fraud risks. Talk to your family about the importance of online security and how to protect themselves against fraud.

10. Use Security Solutions

Install and maintain antivirus and anti-spyware software on all your devices. Consider using identity monitoring services that can alert you to potential fraud or identity theft.

11. Do Not Make Deposits into Different Accounts

At Urbincasa, we will never ask you to make any deposits into an account other than the one provided during the reservation or purchase process. Be cautious of any requests to deposit funds into accounts other than the provided one.

 

What to Do in Case of Suspected Fraud

1. Report Immediately

If you suspect that you have been a victim of fraud or have received suspicious communications, report immediately to Urbincasa through our customer service channels. Acting quickly can help prevent further losses and facilitate investigation.

2. Change Your Passwords

Change all your account passwords immediately, especially if you suspect they have been compromised. Ensure you use strong and unique passwords for each account.

3. Contact Your Bank

If you believe your banking information has been compromised, contact your bank or credit card provider immediately. They can assist you in blocking accounts and preventing unauthorized transactions.

4. Report to Authorities

Consider reporting the fraud to the relevant authorities (INCIBE). In many cases, law enforcement can investigate and take action to track down the perpetrators and prevent future incidents.

5. Monitor Your Accounts

Continue monitoring your accounts and financial statements for any suspicious activity. Report any further irregularities to your bank and Urbincasa.

 

Conclusion

Security and protection against fraud is a shared responsibility between Urbincasa and our clients. We implement advanced measures to protect your information and transactions, but your collaboration and awareness are equally crucial. By following the recommendations provided in this document and staying alert to potential threats, we can together minimize the risk of fraud and ensure the security of your personal and financial information.

If you have any questions or need more information about our security policies and practices, please do not hesitate to contact us. We are here to help you stay safe and protected at all times.

 

Security Contact

To report fraud or receive assistance:

- Phone: 968 51 03 80

- Email: atencion.cliente@urbincasa.es

This document is an integral part of our ongoing efforts to provide a safe and reliable environment for all our clients. We appreciate your cooperation and commitment to security.

Date: July 22, 2024

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